Jobs @ Circuit Assembly

Customer Service Representative generally has the initial and most frequent contact with customers. In maintaining good customer relations and treating each customer contact as a sales opportunity, this position must interact in a professional and courteous manner with all customers, outside sales, sales representatives, distributors, all company employees in response to inquiries about products and orders. Receive and process incoming orders via the telephone, email, or fax. Discuss with customers and/or sales representatives confirmation of orders, prices, shipping schedules, and any additional information needed. Process orders into the computer and distributes copies of the orders to the appropriate departments. Processes and coordinates all requests from customers, outside sales and/or prospective customers for sample orders, general product information, prices, written quotations, product specifications, shipping specifications and schedules and handles customer complaints. Coordinates with management prices lists, product specification information, and general correspondence. May perform other duties as assigned.

SKILLS/REQUIREMENTS

Word, Excel, and Outlook experience, have experience with an order entry MRP system, and appropriate telephone and personal manners dealing with customers and brokers.

EXPERIENCE

We’re looking for a high-energy individual with at least 2 years of customer service or inside sales experience. Connector or electronics Industry experience preferred.